Premature HDD issue with relocated sectors

[FirehawkV21]

I recently got the HP Notebook 15 and so far it works great (with the occasional lock up, for some reason). Now, for some wierd reason, I ran a tool that reads the hard drive's SMART data and it reported that the value of Relocated Sectors Count entry is 100. I find it rather wierd since the laptop is brand new. Should I send the laptop for servicing? Or is it false alarm?

[Jeet_singh]

Hi @FirehawkV21,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Have you run a test on the Hard drive?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Run an Extensive System test and extensive Hard drive test from F2 (Please capture the failure ID for further assistance).

If the test fails, I would suggest this to be a hardware issue. I would recommend you contact our HP phone support for further assistance.

If the test passes, I would suggest you try to perform a system recovery using the partition available on your PC. Doing this will wipe off everything and set the computer back to the factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

For more assistance on how to reset your computer, please follow this link: HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)

HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive

Otherwise, you could also reach HP phone support to order the recovery media. If your product is out of warranty, please choose paid options to get the tech support number.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[FirehawkV21]

Well, not much luck. It still shows 100. Checked another tool that reads SMART data. The Same case is there.

[MKazi · Accepted solution]

@FirehawkV21

Hi,

as @Jeet_singh is out of the office today, I'm replying to you. I appreciate the steps you have performed and have certainly done a good job.

If you have run the extensive test on the hard drive and it passed then also try running a test on the memory too. If the memory test passes then it is not a hardware issue.

You may review this HP article to fix any performance related issues experienced in Windows10.

Hope this helps. Let me know. Cheers! 🙂