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‎07-31-2025 02:12 AM

HP Recommended
Primary Battery: Very Weak
 

 

The battery is functioning correctly, but due to normal aging of the battery, the battery life between charges has reached a point where your battery is no longer useful. The battery may be covered by your HP Warranty. Please contact HP.
9PLF3V-CGXCNL-MFPU2K-C0A123
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1 REPLY 1

‎08-02-2025 02:14 AM

HP Recommended

@shraddha8928, Welcome to the HP Support Community 

  

I understand you are facing an issue with your battery. 
The message "Primary Battery: Very Weak" indicates that your laptop's battery has significantly degraded due to normal aging and is no longer holding a useful charge. The failure ID you've provided (9PLF3V-CGXCNL-MFPU2K-C0A123) was generated by the HP Battery Check tool, which confirms the battery health status.


Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

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