Primary Battery Weak: Failure ID: REOOW

[rc21839]

I have an HP Spectre X360 13" Convertible laptop, and noticed my battery discharged quite rapidly yesterday.  I ran diagnostics, and battery checked failed with the below results.

Primary_designCapacity: 3946,
Primary_fullChargeCapacity: 1965,
Primary_remainingCapacity: 1755,
Primary_maxError: 3,
Primary_cycleCount: 484,
Primary_temperature: 35,
Primary_voltage: 17619,
Primary_current: 970,
Primary_designVoltage: 15400,
Primary_statusWord: 128,
Primary_cellVoltage1: 4398,
Primary_cellVoltage2: 4389,
Primary_cellVoltage3: 4396,
Primary_cellVoltage4: 4436,
Primary_manufacturer: 333-AC-66-A,
Primary_serialNumber: 36782 09/02/2019,
Primary_cTLabel: 6JBHN0A81CQ1BM
,
Primary_deviceInstance: 0,
Primary_uiOverallTestResult: 48,
Primary_uiLogicTestResult: 48,
Primary_uiChargeTestResult: 255,
Primary_batteryIndex: 0,
Primary_warrantyLength: 3,
Primary_calibrationType: 3,
Primary_systemBatterySupport: 1,
Primary_batteryCount: 1,
Primary_chargeControlSupported: 1,
Primary_aCPowerOn: True,
Primary_chargeTempOk: True,
Primary_chargeTest: False,
Primary_chargeCapacity: 49,
Primary_tempAlarm: False,
Primary_deepDischarge: False,
Primary_fullCharge: False,
Primary_fullChargeStatus: False,
Primary_aCAdapterOK: False,
Primary_batteryCharge: True,
Primary_designCycleCount: 1000,
Primary_lowVoltageDisable: False,
Primary_adaptiveBatteryOptimizer: Not Supported,
Primary_batt_LTemp: False,
Primary_nonHPBatteryDetection: 0,
Primary_recalledBatteryDetection: 0,
Primary_BatteryHealthManagerSetting: 3,
Primary_BatteryCareFunctionSetting: -1,
Primary_AcAdapterType: Unknown,
Primary_BatteryHealthManagerStr:
The primary battery is weak due to the design capacity available.

[VikramTheGreat]

Hi @rc21839,

Welcome to the HP support community.

I understand you have trouble with the PC battery draining fast, and you mentioned that it's failing. Please share the failure ID, so I can try to find and get more help.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[rc21839]

It's in the subject....It just said Failure ID:  REOOW.

I recalibrated the battery, and it's now showing Normal, but I was working yesterday, and had about 50% battery life, and then it drained, and shut down my laptop.  When I plugged in the charger, and rebooted, it showed the battery icon at less than 5%.