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‎11-18-2017 01:59 PM

HP Recommended
Product: HP ENVEY x360 m6 convertible p
Operating System: Microsoft Windows 10 (32-bit)

preparing auto repair   and then it stays black. 

 I did a hard drive long dst check and it failed hard drive 1 primary HDD bay Fail  

Product id W2K56UA#ABA 
FAILURE ID : M0AA3A-8LE8S2-GXGGQ1-61AW03 

Product Name HP ENVEY x360 m6 convertible pc 
Operating system Microsoft windows 10 32 or 64 bit not to sure 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-18-2017 02:21 PM

HP Recommended

Hi,

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

   http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    
Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎11-18-2017 02:21 PM

HP Recommended

Hi,

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

   http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    
Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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