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03-04-2023 05:27 AM
Hi, my printer stop printing in full size any more. The size now (which I never change for) is 5×7" and I just need to have standard A4. I try to change in printing options or in printer options. I also turn off my phone and the printer from plug. I have to say that I always use the same phone for it and it was ok so far.
03-04-2023 08:11 AM
Welcome to the HP Community Forum.
It is time to check / adjust the detected paper size settings in the printer.
Because your printer lacks a text-input capable printer control panel, use the Embedded Web Server (EWS) to configure printer settings, including those that detect the small, medium, and large paper sizes for your printer.
HP Smart Mobile requires that the paper size / type be adjusted before content is opened for print.
If, when you open EWS to check the paper, the setup appears correct, do complete the steps to remove the paper from the tray, wait a few seconds, return the paper to the tray.
Next, open the "large" paper setting > change the paper size to another size > wait a few seconds > change the paper size (back) to the size you actually wish to have in the setting > Apply the setup and exit.
Tray and Paper
EWS > HP Document / How-to
EWS – Browser – Tray and Paper Management
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
Model Dependent: Advanced section
Click Apply to save changes
Example - Retain / Modify / Check Paper Size & Type - Tray and Paper
User Guide - Page 16
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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