Problem Battery

[Ibernato]

Hello,
I bought the hp pavilion gaming 15ak112nl notebook 2 years ago and now I have a problem with the battery.
I used the battery 10 times, but now the notebook goes out randomly when the battery is still charged (70% or 30%)
How can I solve?

[Echo_Lake]

@Ibernato

Thank you for posting on the HP Support Community.

The average laptop battery is good for around 400-1,000 full charges recharges (roughly). After that, it starts to lose its capacity to hold a charge. I would recommend considering replacing the battery to use maximum battery capacity. 

Also, I have a few troubleshooting steps, you could perform to isolate the issue:

Run hardware diagnostics test on battery:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

Click here to know more about Improving Battery Performance.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Ibernato]

How can I see the charging cycles? I have used it very few times. Most of the time the notebook was battery-free

[Echo_Lake]

@Ibernato

Go to Download HP Support Assistant to install the tool and run the battery test and you can check battery information.

Keep me posted for further assistance.

[Ibernato]

Hi,

my battery is damage.

Why? I used it 10times,

Where do I find a new battery?

[Echo_Lake]

@Ibernato

I understand the difficulty with the problem.  As its a hardware related issue, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your battery.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.