Problem in mi second fan laptop

[Alonexsss]

omen max speed fanI’m experiencing an issue with my personal laptop where Fan 1 is running at very high RPMs, while Fan 2 doesn’t go above 200 RPMs. As a result, the temperature of my PC often reaches 60-70 degrees Celsius or higher. I’ve tried several fan control programs like MSI Afterburner and FurMark to stress test and increase the fan speed, but nothing seems to work. I’m concerned about this issue and would appreciate any help.

[Nal_NR]

Hi @Alonexsss,

Welcome to the HP Support Community. 

I'd be glad to help you! 

The issue you're experiencing with your Victus by HP 16.1-inch Gaming Laptop, where one fan runs at high RPMs while the other remains at low RPMs, leading to high temperatures, can be caused by several factors such as hardware issues, incorrect fan control configurations, or software conflicts. 

Here are some steps to help diagnose and potentially resolve the problem:

1. Update BIOS and Firmware:

• Ensure that your laptop's BIOS is up to date. Sometimes, fan control issues can be resolved by updating the BIOS or firmware:
  • Visit the HP Support website and search for your specific model to find the latest BIOS update.
  • Follow the on-screen instructions to update the BIOS safely.

2. Check HP Command Center:

• HP Command Center or OMEN Gaming Hub (if installed) allows you to monitor and control fan speeds on HP gaming laptops.
• Open HP Command Center and check the fan settings. Adjust the fan speed settings to ensure that both fans are set to operate correctly.
• If this software is not installed, download it from the HP Support site for your laptop model.

3. Reset BIOS to Default:

• Restart your laptop and enter the BIOS (usually by pressing Esc, F2, or F10 during startup).
• Look for a Reset to Default or Load Setup Defaults option, usually under the Exit or Save & Exit menu.
• Resetting the BIOS can resolve any incorrect settings that might be affecting fan control.

4. Inspect Fan Hardware:

• There could be a hardware issue with the second fan, such as a loose connection, blockage, or a faulty fan.
• If comfortable, check the fan physically:
  • Shut down your laptop, unplug it, and open the bottom panel (refer to the service manual for guidance).
  • Ensure that both fans are free of dust and debris, and that all connections are secure.
  • If you’re not comfortable doing this yourself, consider taking it to a professional technician.

5. Use Third-Party Fan Control Software:

• If HP Command Center doesn’t resolve the issue, you may try third-party software like HWiNFO or SpeedFan.
• These tools can sometimes access fan controls more directly than MSI Afterburner or FurMark, though effectiveness may vary depending on the laptop’s specific hardware compatibility.

Please find the remaining steps in the next post.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Alonexsss,

Please find the remaining steps below.

6. Inspect System for Conflicting Software:

• Make sure there are no software conflicts that could be interfering with fan control:
  • Check for any other installed system monitoring or overclocking tools that might conflict with fan settings.
  • Uninstall or disable these temporarily to see if it resolves the fan speed issue.

7. Run HP Diagnostics:

• HP provides built-in diagnostics to check hardware components:
  • Restart your laptop and repeatedly press Esc during startup, then select System Diagnostics (or similar option).
  • Run the component tests, including the thermal and fan tests, to see if any hardware errors are detected.

8. Check for Thermal Throttling:

• Sometimes, thermal throttling can occur when temperatures are high, causing the CPU or GPU to reduce performance to avoid damage.
• Use monitoring tools like Core Temp, HWMonitor, or Throttlestop to monitor if the CPU or GPU is being throttled and how often it happens.

9. Reapply Thermal Paste:

• If the laptop is older, the thermal paste between the CPU/GPU and the heatsink might have dried out, reducing heat transfer efficiency.
• Reapplying thermal paste can help improve cooling. This should be done carefully, and ideally by a professional, if you're not familiar with laptop disassembly.

By following these steps, you should be able to identify the root cause of the fan control issue and take the necessary actions to resolve it. If a hardware fault is confirmed, servicing or replacement of the affected fan component may be required.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.