• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Pavilion Laptop PC 15-eg2000 (4U8D6AV)

My PC's battery was degrading severly for past 2 days and then when i used to put my laptop back on charger it used to get charge at the rate 1% per hour. I ran a hardware test for laptop's battery and it now shows error code 619(blown fuse).I don't know what to do at this point of time.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Sanya4803,

 

You need to replace the battery with a new one.

 

Your battery's part number is L97300-005 (battery description:  3-cell, 41Wh, 3.72Ah, LI, HW03041XL-PL).

 

You can do a search on vendors by the battery part number for compatible replacement batteries. If you are in the U.S., check Amazon and eBay.

 

The service manual shows how to replace the battery on pages 36-37.

Maintenance and Service Guide

View solution in original post

1 REPLY 1
HP Recommended

@Sanya4803,

 

You need to replace the battery with a new one.

 

Your battery's part number is L97300-005 (battery description:  3-cell, 41Wh, 3.72Ah, LI, HW03041XL-PL).

 

You can do a search on vendors by the battery part number for compatible replacement batteries. If you are in the U.S., check Amazon and eBay.

 

The service manual shows how to replace the battery on pages 36-37.

Maintenance and Service Guide

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->