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‎03-01-2019 02:23 PM

HP Recommended
Product: Spectre X360
Operating System: Microsoft Windows 10 (64-bit)

I purchased a new computer with a CarePack in 2017. CarePack is SKU:U7C97A

 

At the time that I purchased the CarePack, the services included on-site repair.

 

Now my clickpad is failing, and I want to avail myself of the on-site repair rather than send the computer away for a month,

 

BUT NOW HP is telling me that the carepack does not include on-site support - even though I have already had on-site service once.

 

Has anyone else had this problem; if so, how was it resolved?

 

TIA

1 REPLY 1

‎03-01-2019 02:58 PM

HP Recommended

@Jones88 

 

Your product:

HP 3 yr w/Accidental Damage and Theft Protection - U7C97A

 

The "medium" print does state there are limitations and restrictions.  ?

 

 

Your concern is not something our Community can investigate beyond the public documents.

"We" are not HP Care Pack Services.

 

Suggestion / Solution

Please contact Care Pack Services, ask to speak with a Care Pack reprentative who can help determine the exact contract details for your device.

 

For example:

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

Dragon-Fur

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