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‎03-12-2025 10:43 PM - edited ‎03-14-2025 04:43 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8U8AV)
Operating System: Microsoft Windows 11

Like I was saying in the title, the app of Samsung Magician doesn't recognice my SSD M.2 Samsung 970 Evo Plusimagen_2025-03-13_014341464.png

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7 REPLIES 7

‎03-14-2025 10:29 AM

HP Recommended

As far as I can tell, only SATA  2.5" SSD products are compatible with your laptop.

 

There is no mention of M.2 SSD compatibility in the Maintenance & Service guide.

 

https://www.kingston.com/en/memory/search/model/94552/hp-hpe-pavilion-notebook-14-ab109la


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‎03-17-2025 07:25 PM

HP Recommended

It's a different notebook, sorry i put now the correct version

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‎03-17-2025 10:05 PM

HP Recommended

Where did you put the correct Product name and Product ID?


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‎03-19-2025 10:50 AM

HP Recommended

My Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8U8AV).

The product name is right below the title and also in the tags.

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‎03-20-2025 08:31 AM

HP Recommended

YOur laptop is compatible with PCIe Gen4 NVMNe 2280 M.2 SSD products.

 

Are you certain that you have it completely plugged into the slot?


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‎03-20-2025 09:07 AM

HP Recommended

My laptop have 2 PCIe, both of them have Gen4?
The problem is my notebook (Task Managener) identifies correctly the SSD "Samsung 970 EVO Pro" but the App "Samsung Magician" identifies it as "Samsung 970".

 

As researched on the internet, this problem is caused by the controller of "Intel RST" (Intel Rapid Storage Technology) that is installed by default on the HP notebook.

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‎03-20-2025 09:11 AM

HP Recommended

"The problem is my notebook (Task Managener) identifies correctly the SSD "Samsung 970 EVO Pro" but the App "Samsung Magician" identifies it as "Samsung 970"."

 

That is something you  will have to take up with Samsung support.

 

We are not here to support Samsung's support software.

 

Not all of Samsung's SSD products work with the Samsung Magician.


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