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‎10-14-2024 07:24 AM

HP Recommended
Product: HP Pavilion 15-au051nw (ENERGY STAR)

Hello. 

I have an HP Pavilion Notebook (Laptop- Q2HUK9M3). 

Yesterday, while charging, it started making a strange sound, like a crackling sound. 

I quickly disconnected the power supply, did a diagnostic test and the following message was displayed: 

Blown fuse (42), Logical state: weak (30) 

 

Fault ID: MCXQ9S-84KC8W-MFPX7G-C0CS03 

 

Please tell me what this message means, is the problem with the power supply or the battery in the computer?

Category:
1 REPLY 1

‎10-14-2024 09:59 AM

HP Recommended

Hi @Justynanyc 

 

This message means that you have to change the battery, you can confirm it by clicking on the following link

 

HP Customer Support - Service Center

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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