Problem with battery

[Makh_Yev]

My laptop only runs on AC power. When I take out the charge, it immediately turns off.
I bought it a little over 2 years ago and constantly kept the laptop on charge, as it was extremely lacking in its charge (the laptop kept charging for about 1 hour, not more).
What should I do?. Help me

[Makh_Yev]

Nobody knows?

[The_Fossette]

@Makh_Yev,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is turning off as soon as you disconnect the charger.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check if it resolves the issue.

https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97071.exe

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Makh_Yev]

I did as you said, unfortunately it did not work :(((

[The_Fossette]

@Makh_Yev,

I recommend you follow the steps in the below article and run a test on the battery and check.

https://support.hp.com/in-en/document/c04700771

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[NickRRDen]

Help! I just had a new battery installed. It worked fine but the battery meter showed 58% and it stayed there whether charging or not. I re-installed the battery meter device software - no help. I loaded the latest BIOS but then the battery meter showed 255%. I re-loaded the old BIOS but now it still shows 255%. It will only work on AC. When starting it thinks the battery is no good. Interestingly, 255 would be all 8 bits on in a 1 byte field. If that field was then treated as a signed integer it would be a negative number and thus maybe confusing the system that the battery was bad. It should be a new HP battery. Suggestions? Thank you so much!!! Nick.

[The_Fossette]

@Makh_Yev,

I recommend you try using a different charger and check.

If the issue persists, then I recommend you contact support as it might be a battery connector issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[Makh_Yev]

Dear friend, i have't absolutely no money for new charger and i have not another chargers (i'm from poor family)

Could this be because I kept the notebook in the charging socket all the time? I'm about battery.

[The_Fossette]

@Makh_Yev,

Do not buy a new charger, use a different charger from your friends or family and check.

Cheers!

[Makh_Yev]

Sorry for my bad Eng but i dont thinkin' that problem exactly in charger, i think problem with other thing. Also, sorry for my eng, im ingush from Rep of Ingushetia and that means its Russia, south part of.