• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-28-2019 08:12 AM

HP Recommended
Product: 15-bs588tu
Operating System: Microsoft Windows 10 (64-bit)

I installed PUBG Lite for PC yesterday. A opened that and payed a practice mode. Before playing my laptop was 71% charged. While playing (after 30 minute) my laptop just turned off without any kind of warning or anything. Then it was not opening After a while i plugged in my laptop with the charger ant turned on the laptop and saw the charge was still on 71% then it is taking lot of time to charge i has been about 2 hour and 30 minute since i put it to charge but it is on 88% it means in 150 minute it took just 17% of charge . And there is another problem while charging my laptop stops taking charge and the charge indicator light in becoming white after some moment it becomes red again i mean in to the charging color then after a moment it goes white and then again red. I mean it happening randomly. I really don't know what is happening because it has been only 1 year since i bought my laptop and my battery is miss-behaving. So please tell me what is the problem is there any problem in my laptop or in my battery.

1 REPLY 1

‎10-28-2019 08:18 AM

HP Recommended

Diagnostics are built into HP Support Assistant. Open it and run the battery health check and post results back here for analysis

 

https://support.hp.com/us-en/document/c04700771

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.