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Problem with charging my laptop

‎10-28-2019 08:12 AM

Product: 15-bs588tu
Operating System: Microsoft Windows 10 (64-bit)

I installed PUBG Lite for PC yesterday. A opened that and payed a practice mode. Before playing my laptop was 71% charged. While playing (after 30 minute) my laptop just turned off without any kind of warning or anything. Then it was not opening After a while i plugged in my laptop with the charger ant turned on the laptop and saw the charge was still on 71% then it is taking lot of time to charge i has been about 2 hour and 30 minute since i put it to charge but it is on 88% it means in 150 minute it took just 17% of charge . And there is another problem while charging my laptop stops taking charge and the charge indicator light in becoming white after some moment it becomes red again i mean in to the charging color then after a moment it goes white and then again red. I mean it happening randomly. I really don't know what is happening because it has been only 1 year since i bought my laptop and my battery is miss-behaving. So please tell me what is the problem is there any problem in my laptop or in my battery.

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Problem with charging my laptop

‎10-28-2019 08:18 AM

Diagnostics are built into HP Support Assistant. Open it and run the battery health check and post results back here for analysis

 

https://support.hp.com/us-en/document/c04700771

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