Problem with crashing for Graphics Driver

[Jambung69]

Help I have problem with keep crashing and again. I checked for Device Manager and looked for Display Adaptor - AMD Radeon (TM) Vega 8 Mobile Graphics Version 22.19.655.1 and I'm looking for upgrade with AMD Radeon. 

Can you help me where I need upgrade for Graphics Driver please?

[A4Apollo]

Hey there! @Jambung69, Thanks for stopping by the HP Support Forums!

I understand the graphics driver keeps crashing on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes to your laptop?

Do you get any errors no your PC?

Please share the product number of your PC to assist you better.

Excellent description and a great diagnosis done. It is greatly appreciated.

Uninstall the graphics driver from the device manager and install the drivers using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Try the steps recommended below.

First, restore the BIOS to default and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Also, try the steps recommended below.

1. Disable All anti-virus/anti-malware/anti-anything

2. Delete the contents of the C:/AMD folder of all previous drivers

3. Win7 and Win8.1 users read note*

Uninstall the old drivers using the computer control panel > 'uninstall a program' > choose AMD and uninstall everything:

Reboot into SAFE MODE > run DDU and let it restart your computer. Install the new drivers. Reboot.

Try uninstalling the graphics from device manager and install the AMD graphics auto detect utility and check if it helps.

Hold Windows key + Letter R key.
Run dialog box would open type devmgmt.msc
Device manager window will open.
Expand Display adapter and right click AMD graphics adapter and click uninstall.

And restart your PC.

Download and install latest AMD driver graphics driver directly from AMD website and check if it helps.

Install the AMD autodetect utility from AMD website using this link.

If the issue still persists try updating the drivers using HP support assistant and check if it helps.

Try updating the BIOS and other drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant. Click Here

Refer this article to know more information about using switchable graphics on notebooks. Click Here

Let me know if this works!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jambung69]

I have sent you with private message now and I have lots  of problem now I can't do everything I did try now I give up!

[A4Apollo]

@Jambung69, thanks for your prompt response and time.

I appreciate your efforts for writing back to us.

Splendid analysis and remarkable patience shown. It is immensely appreciated.

As you mentioned the issue still persists after trying out the steps.

Try few steps recommended below and check if it helps.

Try disabling the firewall and antivirus temporarily on your PC and check if the issue persists.

Also, This problem may occur if you have corrupted or damaged system files on your Windows computer.

Follow these steps to recover your system files:

1）Type cmd in the search box from Start. Then right-click on Command Prompt to select Run as administrator.

Click YES when prompted by the User Account Control. 
2) Type sfc /scannow and press Enter. Wait for the scanning to be 100% completed.

3) Type the following commands and press Enter after each.

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

4) Reboot Windows 10 and run your game software to see if it works. 

Lastly, if nothing works try using Windows Registry Editor to adjust the value of TdrDela entry, which represents for Timeout Detection and Recovery. Increasing this value will increase the processing time of your graphics card

To adjust this value, press Windows + R, type: regedit and then press Enter to open Windows Registry Editor.

In the Registry Editor, look at the left panel and open the following path:

HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet -> Control -> GraphicsDrivers

Next, create a new DWORD (32-bit) entry named TdrDelay. Then double-click on it and set the value to be 8.

Click on the “OK” button to save the change. After that, close Registry Editor and restart your computer.

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jambung69]

@MrRobot

DWORD (32-bit) but mine is 64 bit 

Show me where I put create new folder to entry named TdrDelay please?

[A4Apollo]

@Jambung69, Thanks for your prompt response and time.

I know you running a 64-bit operating system, but the file you are creating is a 32-bit in the registry.

Once you are in the registry setting.

You just have to right click on the empty space and select a new DWORD (32-bit) entry named TdrDelay. Then double-click on it and set the value to be 8.

Click on the “OK” button to save the change. After that, close Registry Editor and restart your computer.

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jambung69]

Unfortunately this was happening and crash again  I'm sent you at PM now

[A4Apollo]

@Jambung69, Thanks for your quick response and time.

I appreciate your efforts for writing back to us.

As you mentioned after entering the DWORD the screen boots to a black screen.

It looks like the operating system files on your PC might be corrupted or deleted due to which you are getting a black screen on the PC.

Refer this article to know more information about performing a system reset on the PC. Click Here

Have a pleasant day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!