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‎05-26-2024 05:35 AM

HP Recommended

image.jpg

 Hello how can I solve this?

Category:
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2 REPLIES 2

‎05-28-2024 09:18 AM

HP Recommended

Hi @1Palwinder,

 

Welcome to the HP support community.

 

Please help us with the laptop serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4

HP Support 

I am an HP Employee.
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‎05-28-2024 09:24 AM

HP Recommended

I recommend that you install the HP PC Hardware Diagnostics UEFI – v10.5.0.0.

https://ftp.hp.com/pub/softpaq/sp152001-152500/sp152465.exe

 

There is also a version to install and use while logged into Windows. HP PC Hardware Diagnostics Windows v2.6.0.0 

https://ftp.hp.com/pub/softpaq/sp152501-153000/sp152895.exe

 


I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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