Problem with my HP Victus

[Abhinav51]

Hello everyone, I recently bought a new HP Victus gaming laptop about 3 months ago. And early on I noticed a problem where my CPU and GPU wattage was dropping constantly while gaming causing fps drops, but I capped the CPU temp. at 80 C and the problem was gone. Another problem I saw was if I accidently disconnected the charging cable and reconnected it, I would notice the same drops in CPU and GPU wattage and I had to restart my laptop to fix it. But recently like since a week ago, the wattage drops have been happening no matter what I do, I checked the charging cable, the temps, I even reinstalled windows and it didn't work, I first thought it was the new graphics drivers but I installed the old drivers but again no change, I went back to windows 10 but no change . I am starting to get frustrated, So now I am here. HELP!!!!

SPECIFICATIONS:

Ryzen 5 5600H

RX 6500M 4GB

16 GB Ram DDR4 3200MHz

512 GB SSD

[Raj2111]

Hi @Abhinav51 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here are several steps you can take to troubleshoot and potentially resolve the CPU and GPU wattage drops during gaming:

1. Power Settings:

• Make sure your laptop is set to High Performance in the Windows power settings:
  • Go to Control Panel > Power Options and select the High Performance plan.

2. Check for Throttling:

• Monitor your CPU and GPU temperatures and usage with a tool like HWMonitor or MSI Afterburner. If you notice throttling, it might indicate overheating or power management settings kicking in.

3. BIOS and Firmware Updates:

• Ensure your BIOS and firmware are up to date. Check the HP support site for your model to see if there are any updates available. Sometimes BIOS updates can resolve performance and power management issues.

4. Check Battery Health:

• Sometimes, battery health can impact performance, especially when not plugged in. You can check battery health in Windows Settings > System > Battery.

5. Disable AMD Cool’n’Quiet:

• In some cases, the AMD Cool’n’Quiet feature can cause issues with performance. You can try disabling it in the BIOS settings (if available) or through AMD’s Ryzen Master software.

6. Adjust Radeon Settings:

• Open the AMD Radeon Software and check the graphics settings. Make sure the performance mode is set to optimize for gaming.

7. Reset Power Plans:

• Sometimes, custom power plans can cause issues. Resetting to default can help:
  • Open Command Prompt as Administrator and type: powercfg -restoredefaultschemes

8. Windows Updates:

• Ensure your Windows installation is fully updated. Go to Settings > Update & Security > Windows Update and check for updates.

9. Clean Installation of Drivers:

• Use Display Driver Uninstaller (DDU) to completely remove GPU drivers, then reinstall the latest stable version from the AMD website.

10. Check for Background Processes:

• Make sure no background applications are consuming resources. Use Task Manager to identify and close any unnecessary programs.

11. Consider Power Supply Issues:

• If the issue persists when reconnecting the charger, there may be an issue with the charger itself. Ensure it’s providing the correct wattage and that the connection is solid.

12. Hardware Diagnostic:

• Use HP’s built-in diagnostics tool to run hardware tests. Restart the laptop and press F2 repeatedly during boot to access the diagnostics menu.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[Raj2111]

Hi @Abhinav51 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here are several steps you can take to troubleshoot and potentially resolve the CPU and GPU wattage drops during gaming:

1. Power Settings:

• Make sure your laptop is set to High Performance in the Windows power settings:
  • Go to Control Panel > Power Options and select the High Performance plan.

2. Check for Throttling:

• Monitor your CPU and GPU temperatures and usage with a tool like HWMonitor or MSI Afterburner. If you notice throttling, it might indicate overheating or power management settings kicking in.

3. BIOS and Firmware Updates:

• Ensure your BIOS and firmware are up to date. Check the HP support site for your model to see if there are any updates available. Sometimes BIOS updates can resolve performance and power management issues.

4. Check Battery Health:

• Sometimes, battery health can impact performance, especially when not plugged in. You can check battery health in Windows Settings > System > Battery.

5. Disable AMD Cool’n’Quiet:

• In some cases, the AMD Cool’n’Quiet feature can cause issues with performance. You can try disabling it in the BIOS settings (if available) or through AMD’s Ryzen Master software.

6. Adjust Radeon Settings:

• Open the AMD Radeon Software and check the graphics settings. Make sure the performance mode is set to optimize for gaming.

7. Reset Power Plans:

• Sometimes, custom power plans can cause issues. Resetting to default can help:
  • Open Command Prompt as Administrator and type: powercfg -restoredefaultschemes

8. Windows Updates:

• Ensure your Windows installation is fully updated. Go to Settings > Update & Security > Windows Update and check for updates.

9. Clean Installation of Drivers:

• Use Display Driver Uninstaller (DDU) to completely remove GPU drivers, then reinstall the latest stable version from the AMD website.

10. Check for Background Processes:

• Make sure no background applications are consuming resources. Use Task Manager to identify and close any unnecessary programs.

11. Consider Power Supply Issues:

• If the issue persists when reconnecting the charger, there may be an issue with the charger itself. Ensure it’s providing the correct wattage and that the connection is solid.

12. Hardware Diagnostic:

• Use HP’s built-in diagnostics tool to run hardware tests. Restart the laptop and press F2 repeatedly during boot to access the diagnostics menu.

I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards
Raj-HP Support