• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
J8a22ua#aba
Microsoft Windows 8.1 (64-bit)
I am having issues with my hard drive and I can't get on my laptop for some reason and I am trying to get it fixed and nothing is working, is there any other way I can get it to work?

It lt's description is Hard Drive 1

Failure id: 93780J-7B68RH-MFPV7F-60B803

I need some ideas or at least something I can do to get my laptop to running again.
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The only thing to do is to replace the hard drive. There is no "fix". 

View solution in original post

3 REPLIES 3
HP Recommended

The only thing to do is to replace the hard drive. There is no "fix". 

HP Recommended
Where can I go to replace the Hard Drive and will I still have my apps when I get a Replaced Hard Drive or will I lose them?

Is there anyway I can backup my stuff to where I don't lose them to when I get a replacement for my hard drive?
HP Recommended

There are lots of ways to back up but that horse has left the barn this time. You can likely recover data off the old drive but when it is bad it can no longer be cloned to save apps. That is why we back up because a crashed hard drive with no backup is a minor disaster to be avoided. Most people do not back up, however. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.