Problem with switching graphics cards.

[Bboylubsko]

Hi, it will be a long post 🙂

I have a HP Pavilion G6 1050ew laptop.

This laptop has two graphics cards:
1. Integrated Intel HD (Lower efficiency - energy saving).
2. AMD Radeon 6470m (Higher efficiency - more energy).

There is a problem with the driver installation.
The sp55025.exe file does not install the graphics driver for me, only the AMD Catalyst application itself.

Ok, I entered the folder:

And I saw that the driver files are, so I decided to install them manually by the device manager.
I clicked on the AMD card that has this hardware ID:
PCI \ VEN_1002 & DEV_6760 & REV_00 & SUBSYS_1669103C

I chose Radeon 6470m and clicked next.
Unfortunately, a picture appeared to my eyes:

The thing is, Wndows has correctly detected a driver for this hardware, but it is not compatible with my version of Windows. I have Windows 7 Home Premium SP1 x64.

If these drivers do not want to work for me, I downloaded the older version, number: sp53404.exe.

In this case, the driver detected and installed, unfortunately BSOD popped out after restarting the computer.

    *** STOP: 0x00000116 (0xfffffa8006c29180, 0xfffff8800182d448, 0x0000000000000000,
    0x0000000000000002)

    *** dxgkrnl.sys - Address 0xfffff880042e03f0 base at 0xfffff88004283000 DateStamp
    0x5d5222cb

BSOD applies to DirectX. I currently have version 11.0 installed on my system.

I was forced to enter safe windows mode and uninstall the graphics driver from the device manager.
After each uninstallation of drivers, I used DDU 18.0.1.9.

I downloaded the latest driver from AMD.
Filename: whql-win8.1-win7-catalyst-15.7.1-oct30.exe.

The driver installs correctly, in the device manager the graphics card is detected as Radeon 7400m. This driver does not cause me BSOD.

There is a problem, the driver does not cause BSOD, but I also do not have the option to enable the Radeon card for games. Everything works on the integrated card. I don't have the option to switch graphics cards for better performance. In windows, the power options are set to "high performance".

This is what the Radeon 6470 - 7400 (?) Graphics card management panel looks like:

I don't have these options:
https://support.hp.com/hk-en/document/c03048374#DynamicMode

I scanned the ram memory with memtest - no errors.

The sfc / scannow command did not help.

Radeon 6470m card correctly detected by HWInfo program:

Here is a picture from CS: GO, which can be deduced that an integrated graphics card is running:

Please help. 🙂

[Riddle_Decipher · Accepted solution]

@Bboylubsko Welcome to HP Community!

I'm afraid the switchable graphics card are system managed and cannot be manually tweaked or switched in anyway, if your system identifies that there's need for more GPU is when it would automatically switch, if that isn't happening or you have any slow performance issues, I suggest you begin with a hardware test using the below steps:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Bboylubsko]

Hi, thank you for the answer!

Here is the error code: 6C5WSF-5KP9QT-XD014J-Q2S503

2019-10-10 03:15:23 Video Memory Test Started
2019-10-10 03:15:23 Start Video Memory Check.
2019-10-10 03:15:23 [L]> SmbiosGetBiosVendor: Insyde
2019-10-10 03:15:23 [L]> Found VGA device at Seg-0x00:Bus-0x00:Dev-0x02:Func-0x00, ClassCode-0x0300, CommandRegister-0x0007
2019-10-10 03:15:23 [L]> Found Video Device 0x468086
2019-10-10 03:15:23 [L]> GetAllGraphicFB(): GraphicDevice[0]: Base-0x00000000B0000000, Size-0x0000000001FFF000, 64Bit-TRUE, Supported-TRUE
2019-10-10 03:15:23 [L]> Found VGA device at Seg-0x00:Bus-0x01:Dev-0x00:Func-0x00, ClassCode-0x0300, CommandRegister-0x0007
2019-10-10 03:15:24 [L]> Found Video Device 0x67601002
2019-10-10 03:15:24 [L]> GetAllGraphicFB(): GraphicDevice[1]: Base-0x00000000A0000000, Size-0x0000000010000000, 64Bit-TRUE, Supported-TRUE
2019-10-10 03:15:24 [L]> GetAllGraphicFB(): Found 2 graphic device(s) to test.
2019-10-10 03:15:24 [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x11FFF000
2019-10-10 03:15:24 [L]> Calibrate TSC.
2019-10-10 03:15:24 [L]> Start testing card 0: VidDid=0x00468086, Base=0x00000000B0000000, Size=0x0000000001FFF000
2019-10-10 03:15:24 Estimated Time for Video Memory check 1072
2019-10-10 03:15:24 [L]> VideoMemoryTestEntry called
2019-10-10 03:15:25 [L]> Start testing card 0: VidDid=0x00468086, Base=0x00000000B0000000, Size=0x0000000001FFF000
2019-10-10 03:17:27 [L]> Start testing card 1: VidDid=0x67601002, Base=0x00000000A0000000, Size=0x0000000010000000
2019-10-10 03:17:27 [L]> MemDiagVideoBspTestProcedure(): pSubParm->TestFunction() returned 3.
2019-10-10 03:17:27 [L]> VideoMemoryTest(): MemDiagVideoBspTestProcedure() not passed. TestResult==0x3
2019-10-10 03:17:27 [L]> VideoMemTest: TotalSize 0x11FFF000
2019-10-10 03:17:27 [L]> VideoMemTest: TestedSize 0x1FFF000
2019-10-10 03:17:27 [L]> VideoMemTest: NumberOfVideoDeviceFound 2
2019-10-10 03:17:27 [L]> VideoMemTest: Devices Index 1
2019-10-10 03:17:27 [L]> VideoMemTest: VendorDevice 67601002
2019-10-10 03:17:27 [L]> VideoMemTest: BaseAddress A0000000
2019-10-10 03:17:27 [L]> VideoMemTest: Size 10000000
2019-10-10 03:17:28 [L]> VideoMemTest: Failed PhysicalAddress A0000DF0
2019-10-10 03:17:28 [L]> VideoMemTest: Failed TestCase 02000001
2019-10-10 03:17:28 [L]> VideoMemTest: Failed Actual 99C3963C995566AA CC3C3CCC3AB85A4C
2019-10-10 03:17:28 [L]> VideoMemTest: Failed Expected 0000000000000000 0000000000000000
2019-10-10 03:17:28 Video Memory Test Completed - Result 3
2019-10-10 03:17:28 Error Code=0xC0B
2019-10-10 03:17:28 Serial Number : CNF11723SJ
2019-10-10 03:17:28 Warranty Start Date : 04/29/2011
2019-10-10 03:17:28 WarrantyIDString size = 60
2019-10-10 03:17:28 Warranty ID = 6C5WSF-5KP9QT-XD014J-Q2S503
2019-10-10 03:18:32 System Extensive Test Completed

---

[Riddle_Decipher]

@Bboylubsko I've managed to verify the failure ID you've mentioned and it represents a code - C0B - Graphics Memory Failure and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.