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SahajJaiswal
New member
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Message 1 of 2
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Flag Post

Problem with the battery

‎07-10-2020 10:44 AM

HP Recommended
Product: HP Pavilion 15 au003tx
Operating System: Microsoft Windows 10 (64-bit)

My laptop turns off as soon as I switch off my main power supply. My laptop have internal battery. I opened the back panel of my laptop and found that the battery is swollen. So, is it safe to use the laptop anymore? Also, will my laptop work if I remove the battery and use my laptop with direct power supply?

Laptop model- HP Pavilion 15 au003tx

Battery Model- BP02XL

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1 REPLY 1
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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎07-13-2020 03:25 AM

HP Recommended

Hi @SahajJaiswal

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, the battery needs to be replaced. I'd suggest you Contact HP in your region regarding the battery replacement. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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