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Problem with the fingerprint login

HP Recommended
ProBook 450 G6
Microsoft Windows 10 (64-bit)

Hi,

 

I bought this computer at the beginning of this year, but recently (I really can't remember how recently it was or if it was after a particular update) the login through fingerprint stopped working - the sensor seems like it's working, it does the error sound when I try to use it, but that sound is the only thing that I obtain. I tried reinstalling various drivers, deleting and reregistering my fingerprints, creating an another user, still nothing seems to work.

It is a minor issue as I still can log into the account, but the only option now is the password, with its really loud jingle and it seems like it works well only when I've got a reliable internet connection, the kind I don't always have, so it would be a shame to be kicked out of class again because I both can't use the quiet fingerprint login and can't silence the loud password login.

 

Tom

 

 

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Message 2 of 2
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HP Recommended

@mukenin1Welcome to HP Community!

 

I understand that the finger print is not working.

 

Here's a related post with a similar issue that seems to have helped others: Click here  

(Although the header may be different, the steps will solve your concern as well). 

  

Step one:  
Follow the below steps: 

  • Update the BIOS 

  • Enable biometric support 

  • Check for Windows support 

  • Clean the fingerprint reader 

  • Update the device driver 

  • Update the fingerprint reader software 

  • Find new device drivers if you changed operating systems 

  

For more details information: Click here for Windows 7, XP or vista 
Click here for Windows 8/8.1 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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