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‎12-16-2018 10:38 AM

HP Recommended
Product: HP ENVY x360
Operating System: Microsoft Windows 10 (64-bit)

Hello,

My laptop's touchpad is unresponsive.

Started observing this after windows 10 update 1809. I tried installing the latest driver from windows update, manufacturer's website but still could not get the pointer back.

1 person had the same question
1 REPLY 1

‎12-17-2018 12:33 PM

HP Recommended

@trupti94,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the touchpad is not working on your computer after the Windows latest update.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check whether the issue is resolved.

 

https://support.hp.com/in-en/document/c04648748

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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