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‎05-10-2019 08:35 AM - edited ‎05-10-2019 08:36 AM

HP Recommended
Product: Notebook HP – 15-bs020nt
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have a problem with updating drivers for my graphics card AMD Radeon (TM) 520. I have a version of my drivers 17.12. If I want to update it I will open the AMD settings, I will open the update section and I see that I can update my drivers to version 19.4.1 or 19.4.3. So i click for example on 19.4.1. (I tried both) and I expect the update to start. But in a moment I will get a warning where it says: "Another instance is running". And I can't do anything. So I don't know what should I do.
Before these updates, when I had for example version 16 and there was an update to version 17, everything was OK. I clicked on update and in the moment drivers were updated. But now I can't update it and I don't know why.

So can someone help me? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-11-2019 04:33 PM - edited ‎05-11-2019 04:34 PM

HP Recommended

@Majklis
Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

  1. Right-click the Taskbar and click on Task Manager.
  2. Click Start,  search for Task Manager and click the result.
  3. Use the Ctrl + Shift + Esc keyboard shortcut.
  4. Use the Ctrl + Alt + Del keyboard shortcut and click on Task Manager.
  5. Use the Windows key + X keyboard shortcut to open the power-user menu and click on Task Manager.
    ( In the task manager end the AMD program ) Restart your computer and try updating the AMD drivers.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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4 REPLIES 4

‎05-11-2019 04:33 PM - edited ‎05-11-2019 04:34 PM

HP Recommended

@Majklis
Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

  1. Right-click the Taskbar and click on Task Manager.
  2. Click Start,  search for Task Manager and click the result.
  3. Use the Ctrl + Shift + Esc keyboard shortcut.
  4. Use the Ctrl + Alt + Del keyboard shortcut and click on Task Manager.
  5. Use the Windows key + X keyboard shortcut to open the power-user menu and click on Task Manager.
    ( In the task manager end the AMD program ) Restart your computer and try updating the AMD drivers.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎05-12-2019 02:09 AM - edited ‎05-12-2019 02:12 AM

HP Recommended

Thank you for these steps, but the problem still persists. I tried to end the AMD program, restart my computer and update the AMD drivers, but I got the message again: "Another instance is running".

Was this reply helpful? Yes No

‎05-12-2019 02:19 AM

HP Recommended

Oh, maybe I found the solution. I tried do this step again, but I didn't restart the computer. I just turned off the AMD program by Task Manager and now the installation of updates has started. So maybe this is the solution

Was this reply helpful? Yes No

‎05-12-2019 11:06 AM

HP Recommended

@Majklis
Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day! 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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