Problem

[Cris6]

hello, I have a problem with the laptop, it has windows 8, when I opened my laptop the bottom bar was locked and I can't use the laptop at all. my desktop and home page appear continuously and I can't even use it to click on anything. pls help

[sandytechy20]

@Cris6

Welcome to the HP support community.

Restore BIOS defaults on the notebook.

Here are the steps:- Click here

If the issue persists, update the Bios, chipset and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several.

Cheers.