Problema con teclas de acceso rápido

[Belingo]

Hola, después de instalar HP Inc. - SoftwareComponent - 1.78.4195.0, no funciona el atajo de teclado para mover una ventana entre los dos monitores que tengo conectados Windows+Shift+flecha izquierda o derecha.

Tengo Windows 11 24H2 actualizado así como los controladores de Hp

También  verifique la integridad de los archivos de sistema (SFC + DISM) y me da todo correcto, y no he notado ninguna otra incidencia con el teclado.

¿Como lo puedo solucionar?

En caso de tener de instalar los controladores anteriores, ¿como lo hago?. Descargué el archivo del Catálogo de Microsoft (41789489-f091-4cc1-8b24-c0f7a5967d70_844c3d47451b548dcbadd17e2cc9f8996b2325dc.cab) pero no sé como instalarlo

Gracias por la ayuda

[Akhi_H]

Hey @Belingo 

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

[Belingo]

Product: HP Spectre x360 16 inch 2 in 1 PC 16-f1000 (508S1AV)

Operating System: Microsoft Windows 11

Hi, after installing HP Inc. - SoftwareComponent - 1.78.4195.0, the keyboard shortcut to move a window between the two monitors I have connected Windows+Shift+left or right arrow does not work. I have Windows 11 24H2 updated as well as the Hp drivers. I also checked the integrity of the system files (SFC + DISM) and I got everything correct, and I have not noticed any other issues with the keyboard. How can I fix it? If I have to install the previous drivers, how do I do it? I downloaded the Microsoft Catalog file (41789489-f091-4cc1-8b24-c0f7a5967d70_844c3d47451b548dcbadd17e2cc9f8996b2325dc.cab) but I don't know how to install it.

Thanks for your help.

[zoey7886 · Accepted solution]

@Belingo, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Hotkey Issues on HP Spectre x360 16 inch 2 in 1 PC! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If keyboard shortcuts to move a window between monitors (Windows + Shift + Left/Right Arrow) are not working after installing a specific update, here are some steps to help resolve the problem:

Check Keyboard Shortcuts Settings:

• Ensure that the keyboard shortcuts are enabled in the system settings.
• Go to Settings > System > Multitasking and confirm that "Snap windows" is turned on.

Rollback the Update:

• If the issue started after a specific update, consider rolling back the update to see if the hotkeys work again.
• Go to Settings > Update & Security > Windows Update > View update history. Select "Uninstall updates" and find the specific update (HP Inc. - SoftwareComponent - 1.78.4195.0) to uninstall it.

Reinstall HP Hotkey Support:

• Reinstall the HP Hotkey Support software, which can often resolve issues with hotkeys.
• Visit the HP support website for your specific device model and download the latest HP Hotkey Support drivers and software.

Check Background Applications:

• Some background applications can interfere with hotkeys. Try disabling any unnecessary startup applications.
• Open Task Manager by pressing Ctrl + Shift + Esc, go to the Startup tab, and disable any non-essential applications.

Update or Reinstall Keyboard Drivers:

• The problem might also be related to the keyboard drivers.
• Go to Device Manager by pressing Windows + X and selecting it from the menu. Expand Keyboards, right-click your keyboard driver, and select Update driver. If updating does not work, try uninstalling the driver and restart your computer. It should reinstall automatically.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Belingo]

Hello ZOEY7886
Thank you very much for your help, I did what you indicated in the first point to enable “Adjust windows” in configuration, and my problem was solved.
I don't know how it was deconfigured, because I didn't do it, but the important thing is that it works.
Thank you very much for your help
Best regards

[zoey7886]

@Belingo, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards,