• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Notebook - 15-bs046la

Al intentar instalar un SSD sata lll y comprobar que ni Windows 11 ni la BIOS me reconocen el SSD es que leo que puede ser por tener desactualizada la BIOS.
Entro en la página soporte de HP y busco la BIOS correspondiente a mi modelo de notebook, HP15-BS046LA y al dar click para la descarga me aparece el Asistente para descarga e Instalación y el mensaje de : RECOMENDADO. Entonces hago click para que el proceso se hiciera más seguro y todo fue bien durante la instalación que al terminar me dice que la notebook se va a reiniciar, realiza el proceso de apagado y luego de eso nunca reinicia, la pantalla en negro y luego me doy cuenta que la máquina está encendida pero la pantalla y el HDD no dan señales de estar trabajando, no se escucha ruidos en el HDD y el led que indica que el HDD está activo permanece apagado, solo el led de Power está encendido.
Realizo todos los métodos que recomienda HP para recuperar la BIOS anterior aunque sea pero no he logrado ni volver a la BIOS anterior ni poder arrancar con la BIOS nueva, versión 75 que se instaló.
Probé también con conectar pantalla externa, de mi PC de escritorio, mediante el conector HDMI pero tampoco hay imagen.
Como podría solucionar este problema, ya que la notebook la usa mi hija para la escuela y le es imprescindible.
Espero que alguien me pueda ayudar en esta tarea y quedo a la espera de la solución salvadora.
Gracias por leer.

 

When trying to install a sata lll SSD and checking that neither Windows 11 nor the BIOS recognize the SSD, I read that it may be because the BIOS is out of date.
I go to the HP support page and look for the BIOS corresponding to my notebook model, HP15-BS046LA and when I click to download, the Download and Installation Wizard appears and the message: RECOMMENDED. Then I click to make the process safer and everything went well during the installation, which when finished tells me that the notebook is going to restart, performs the shutdown process and after that it never restarts, the screen is black and then I realize that the machine is on but the screen and the HDD do not show signs of working, no noise is heard in the HDD and the LED that indicates that the HDD is active remains off, only the Power LED is on.
I perform all the methods that HP recommends to recover the previous BIOS at least but I have not managed to return to the previous BIOS or be able to boot with the new BIOS, version 75 that was installed.
I also tried connecting an external screen from my desktop PC using the HDMI connector, but there is no image either.
How could I solve this problem, since my daughter uses the notebook for school and it is essential for her.
I hope someone can help me with this task and I look forward to finding a solution.
Thanks for reading.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.