Problems getting laptop to power on

[caity225]

My daughter's Stream laptop would not power on.  We would hit the power button, the power light would come on and then about 10 seconds later, the screen would flash and there would be a "pop" noise from the charging port and the computer would turn off.  I went on a troubleshooting "chat".  The tech had me try several techniques with no luck.  Based on that, I have been sent a return box (computer is under warranty).  Of course, before packing it, I hit the power button just for the heck of it and the computer started up.  I'm currently running a "system extensive test" on it.  Now I'm just not sure what to do.  There is definitely an issue but, if I return it and it starts up immediately at the service center, will they look further or just think I'm an idiot and send it back?  I can rejoin the chat but it takes sooooo long so thought I'd try here first.  Thoughts?

[praveenbv]

Hi@caity225, Welcome to the HP Support Community!

We reviewed your post and I understand that the  Notebook is not Powering ON,

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.

F6 + Power Button

• CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

If the laptop does not power on then please continue with the below steps:

• Disconnect the charger and remove the battery out.
• Connect only the battery and check if the laptop powers on.
• Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

Keep me posted. Happy to help!

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