Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-11-2020 04:12 PM

HP Recommended
Product: Probook g2
Operating System: Microsoft Windows 10 (64-bit)

Hello to the whole community,

After reinstalling the OS, in the Probook G2, Windows 10-64bit,

I lost the network components. In "Network adpaters" only the Bluetooth Device appears, the network and wireless adapter are not recognized, remaining with "other devices". I have already installed all the available drives on the support page, however it continues with the same problem. Someone can help solve the problem.

 

Thanks!

 

Ethernet Controller
PCI\VEN_8086&DEV_1570&SUBSYS_80FD103C&REV_21
PCI\VEN_8086&DEV_1570&SUBSYS_80FD103C
PCI\VEN_8086&DEV_1570&CC_020000
PCI\VEN_8086&DEV_1570&CC_0200

 

Unknown device (Wireless)
PCI\VEN_8086&DEV_24F3&SUBSYS_10108086&REV_3A
PCI\VEN_8086&DEV_24F3&SUBSYS_10108086
PCI\VEN_8086&DEV_24F3&CC_028000
PCI\VEN_8086&DEV_24F3&CC_0280

 

1 REPLY 1

‎06-11-2020 06:12 PM

HP Recommended

Hi:

 

You need these drivers...

 

Ethernet Controller:  2nd one down on the left is for W10 x64

 

https://downloadcenter.intel.com/download/25016/Intel-Network-Adapter-Driver-for-Windows-10?product=...

 

Wifi:

 

https://downloadcenter.intel.com/download/29520/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters...

 

Bluetooth:

 

https://downloadcenter.intel.com/download/29538/Intel-Wireless-Bluetooth-for-Windows-10?product=8606...

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.