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Problems with bluetooth headphones

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HP ENVY x360 Convertible Laptop PC 13-bd0000
Microsoft Windows 10 (64-bit)


Recently I got a new HP Envy X360 notebook and I've started experiencing issues with Bluetooth headphones.

I'm using Sony WI-XB400 (Bluetooth version 5.0 support) for listening to music and voice calls.

Intel Bluetooth Driver version in laptop :



Issues Details:

During Zoom/MS Teams/Google Meet calls the Bluetooth headset (hands-free mode) does not give any sound output (unable to hear any sound). However the Bluetooth headset MIC input works fine (others can hear me).


Note: When using the same headset in other laptops and mobile devices the (hands-free mode) works fine without any issues.


I suspect it might be some software issue (OS or Bluetooth driver issue). 

Looks like Intel Bluetooth Driver version: 22.30.0 has fixed the hands free audio issues. Refer link below.


Can someone from HP support team check and confirm if latest Intel Bluetooth Driver solves the problem ? 


HP Support Agent
HP Support Agent
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I reviewed your post and I understand that you are facing issues with the Bluetooth audio on the computer.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you uninstall the Bluetooth driver from the device manager and then download and install the driver from the below link.


Here is how it is done.


  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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