Problems with freeing disc space to update windows 10

[DANIELLEDD]

Hello, 

I am having a real nightmare trying to update windows 10. My PC has a low storage capacity of 30gb but it is saying that 27gb is being used, even though I have deleted all of my files, photos, music etc. The laptop is a shell and I only use chrome, dont even have office installed. I have tried removing files but the storage never comes down - in fact it seems to go up. As a last resort I decided to reset my pc but I cant even do this as I need 4.5gb free space. I have contacted microsoft but they say it is a hard drive issue needing to be fixed my HP. 

I am hoping somebody may be able to help as I cant download anything or use the laptop until this is fixed. 

Many thanks in advance

Danielle

[WAWood]

@DANIELLEDD 

As is not unusual, Microsoft gave you false information -- there is nothing wrong with your hard drive -- it is just very small.

Please read this thread:  https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-Windows-10-OS-on-an-HP-Stream-with-3...