Problems with temperature

[Manolochipirolo]

My hp victus 16 e0002ns laptop heats up too quickly. I changed the thermal paste very recently but the temperatures are still 60 degrees while doing very basic tasks, such as browsing the internet. Someone could help me?

[Elohi_NR]

Hi @Manolochipirolo,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP Victus 16 e0002ns laptop is overheating despite changing the thermal paste, there are several potential causes and solutions to explore. Here are steps you can take to troubleshoot and mitigate the overheating issue:

1. Check for Dust and Blockages

Even if the thermal paste has been changed, dust and debris can accumulate inside the laptop, blocking airflow and causing overheating.

1. Clean the Fans and Vents:
   • Use compressed air to blow out dust from the vents and fans.
   • Ensure the cooling fins are clear of obstructions.

2. Ensure Proper Ventilation

Proper ventilation is crucial for maintaining optimal temperatures.

1. Use a Cooling Pad:
   • A cooling pad can help improve airflow and reduce temperatures.
2. Positioning:
   • Use the laptop on a hard, flat surface to ensure unobstructed airflow.
   • Elevate the back of the laptop slightly to improve ventilation.

3. Update BIOS and Drivers

Updating the BIOS and drivers can improve thermal management.

Update BIOS:

• Visit the HP Support website and search for your laptop model.
• Download and install the latest BIOS update.

Update Drivers:

• Ensure all device drivers, especially for the chipset and graphics card, are up to date.

4. Adjust Power Settings

Adjusting power settings can reduce power consumption and heat generation.

Power Options:

• Go to Control Panel > Hardware and Sound > Power Options.
• Select Balanced or Power Saver mode.

Advanced Power Settings:

• Click on Change plan settings next to your selected power plan.
• Click on Change advanced power settings.
• Under Processor power management, set the Maximum processor state to 90-95%.

5. Monitor Background Processes

Background processes can increase CPU usage and heat generation.

1. Task Manager:
   • Press Ctrl + Shift + Esc to open Task Manager.
   • Check for processes consuming high CPU resources and end tasks that are not needed.

Kindly check the remaining steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Elohi_NR]

Hi @Manolochipirolo,

Please find the next steps below.

6. Undervolt the CPU

Undervolting can reduce voltage and, consequently, heat output.

1. Use Throttlestop or Intel XTU:
   • Use software like Throttlestop or Intel Extreme Tuning Utility (XTU) to undervolt your CPU.
   • Follow guides specific to your CPU model to safely undervolt.

7. Check Fan Operation

Ensure that the laptop's fans are operating correctly.

1. Fan Speed Monitoring:
   • Use software like HWMonitor or SpeedFan to check if the fans are spinning at the correct speeds.
2. Fan Control Software:
   • Some laptops support fan control through software. Check if you can adjust fan speeds manually.

8. Check Thermal Paste Application

Although you mentioned changing the thermal paste, it’s crucial to ensure it was applied correctly.

1. Proper Application:
   • Make sure the thermal paste covers the entire surface of the CPU and GPU dies evenly without excessive application.

9. Disable Unnecessary Startup Programs

Programs that start with Windows can consume resources and generate heat.

1. Startup Programs:
   • Open Task Manager and go to the Startup tab.
   • Disable unnecessary programs that run on startup.

10. Check for Software Updates and Viruses

Ensure your system is updated and free of malware.

1. Windows Update:
   • Ensure your operating system is up to date.
2. Antivirus Scan:
   • Run a full system scan using your antivirus software to check for malware.

Tips:

• Clean fans and vents.
• Ensure proper ventilation with cooling pads and appropriate positioning.
• Update BIOS and drivers.
• Adjust power settings.
• Monitor and manage background processes.
• Consider undervolting the CPU.
• Verify fan operation and control.
• Ensure correct thermal paste application.
• Disable unnecessary startup programs.
• Check for software updates and malware.
• Contact HP Support if necessary.

Implementing these steps should help reduce the overheating issue and ensure your laptop runs cooler.

If the issue persists, Contact HP Phone Support for further assistance, as there could be an underlying issue with the cooling system or other hardware components.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.