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Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Microsoft Windows 11

I bought a laptop and they gave me The Creativity Collection 2 program, to register they gave me this link:
https://redeem.clikealo.com/creativity
When I fill in the fields with my personal data and click on Continue, the page sends me a message that my email does not exist.
I need help with this issue and how can I fix it so I can get my activation code.

 

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