Probook 450 G3 not charging

[OC2020]

Hello,

I bought a used HP Probook 450 G3 couple days ago. It worked fine and then I updated BIOS to current version (04/2020) and it still worked fine with battery. Today i turned the laptop on and connected it to power charger in order to charge the battery but it was not charging. I already tried steps below twice from this link  but the battery was still not charging. 
https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Plugged-in-not-charging-after-...
Go to Device Manager and look for Battery
Double click or expand the Battery
Right click on Microsoft ACPI-compliant control method battery and uninstall it
Turn the computer off completely by pressing and holding the power button down for 5 seconds
Unplug the charger and check if you could unplug the battery as well
Press and hold the power button for 15 seconds
Plug in the battery
Plug in the charger
Turn the computer back on and check if the charging change status

The battery now completely runs out of juice and the laptop does not turn on although I plug the power charger in. I use multi meter to check voltage of the power charger and it reads 19 V so look like the power charger works fine.

The laptop is now like being bricked.

Please help to fix this.

Thanks

O.C

[Dragon-Fur]

@OC2020 

Product introduced in 2016

The battery likely needs to be replaced.

References

Run Component Tests – How to

• TKB Article contributed by HP Wes_notebooks 

Testing for Hardware Failures

• TKB Article contributed by HP Expert Erico

Battery Report and other solutions

Is your notebook plugged in and not charging?

HP Document

HP PCs and Tablets - About UEFI and the Startup Menu

===========================================================

Part(s) and Replacement Procedure

Open

HP ProBook 450 G3 Notebook PC - Maintenance and Service Guide

Page 34

Description                                                         Spare part number

6-cell, 55 WHr, 2.8 Ah                                              811346-001

4-cell, 44 WHr, 3.0 Ah                                              805294-001

Good Reference

HP Collection of “how-to” videos

HP Video Gallery

• Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

-----------------------------------------------------------------------------------

Find / Check for parts at PartSurfer / HP Parts Store

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find the part number at your favorite online store.

 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ProBook 450 G3 Notebook PC

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[OC2020]

Quote "Product introduced in 2016

The battery likely needs to be replaced."

The battery would not likely an issue. I completely watched 1.5 hours movies on you tube with the battery (no power charger plugged in) and the battery still had 45 % left. The problem I have now the laptop does not turn on even I plug power charger in (with battery attached or with battery removed) 

[Dragon-Fur]

@OC2020 

OK.

Unfortunately, if the computer does not switch on at all, you cannot conduct other component tests.

Assuming the battery is not at fault and the AC adapter is functioning as expected AND the Operating System is intact, you could try a hard start to see if you can convince the onboard Operating System to boot.

As you know, the next steps after that are trying to boot the system into the repair / recovery mode.

“Press and Pray” 

Forced Restart / Boot

IF a BIOS update is just stuck / stubborn / frozen-in-place half way through the update / boot process,

OR

If there are boot issues that prevent a complete or clean boot of the Operating System,

IF there is not actually anything wrong with the windows installation or the File System,

Then

The following procedure might resolve the issue.

1. Unplug everything, including power and all other externally connected components
2. Press and hold down the power button for thirty (30) to forty (40) seconds
3. Release the power button
4. Plug in only basic components needed to start / boot the computer

• Desktop:  Connect Power, wired mouse and keyboard, HDMI to monitor (and monitor is powered on).  Make sure Power is properly connected and all the way plugged in on both wall and machine.
• Notebook:  Connect AC Power.  Make sure Power properly connected and is all the way plugged in on both wall and machine.
•  

1. Switch on the system with power button - Click power and release (as for normal boot)

Hoped for Results:

• System switches on, monitor active, mouse and keyboard responsive

If the issue was a "stuck" BIOS update:

• Screen shows the BIOS update window with choices:  cancel / update
• Wait several seconds; stare at it and contemplate actions.  (The process will continue on its own after about 10-20 seconds)
• BIOS update continues, completes, and reboots the system

When the system reboots,

1. Log in
2. Connect LAN (Ethernet)
3. Connect other components (USB, external webcam, speakers...)
4. General housekeeping (checks, more staring at it)

------------------------------------------------------------------------------

References

Hardware Testing - Diagnostics

HP Notebook PCs - Testing for Hardware Failures - Windows 10 / Windows 8

Clear, concise, well written article - Contributed by  Wes_notebooks 

Testing for Hardware Failures

Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

[OC2020]

Quote "

The following procedure might resolve the issue.

1. Unplug everything, including power and all other externally connected components
2. Press and hold down the power button for thirty (30) to forty (40) seconds
3. Release the power button
4. Plug in only basic components needed to start / boot the computer

• Desktop:  Connect Power, wired mouse and keyboard, HDMI to monitor (and monitor is powered on).  Make sure Power is properly connected and all the way plugged in on both wall and machine.
• Notebook:  Connect AC Power.  Make sure Power properly connected and is all the way plugged in on both wall and machine.
•  

1. Switch on the system with power button - Click power and release (as for normal boot) "

       Thanks for your reply.  I tried it in both case "with and without battery attached  but no luck 

        If there any way I can charge the battery without attaching it into the laptop?

[Dragon-Fur]

@OC2020 

You are welcome.

---

@OC2020 wrote:

       Thanks for your reply.  I tried it in both case "with and without battery attached  but no luck 

        If there any way I can charge the battery without attaching it into the laptop?

---

Not that I am aware.  This is not a area of specialty for me - if there is a way to do that, I would guess Google and other search engines provide lots of opinions and articles on the subject. 

I should think you could run the computer without the battery installed.

If you believe the battery to be faulty, it can be removed while you seek a replacement - most notebooks can run without a battery using the AC Adapter and a decent power source (wall outlet).

Caveat (for those reading):  Running the notebook without the battery does result in the computer being completely dependent on the AC power - the AC power adapter must remain connected to an acceptable power source (wall outlet).  Generally, good backups are a must - in this case, backups are essential.  If you have one available, consider connecting the computer to a large battery backup unit when / if you must run the system without its internal battery.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.