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‎05-09-2023 03:44 PM

HP Recommended
Product: HP ProBook 450 G7 Notebook PC

Not a question, just reporting an issue following firmware update to 1.17.00.

 

Following the update, every attempt to use the fingerprint scanner on the boot screen reported failure (albeit after a few seconds of processing). However it still worked perfectly on the Windows sign-in screen, so not a problem with the hardware or my finger.

 

I have managed to revert to 1.16.00 firmware, and the fingerprint recognition is working on boot screen again!

Could you report the issue to the FW development team. I am sticking to V1.16 for now.

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2 people had the same question
1 REPLY 1

‎05-10-2023 02:46 PM

HP Recommended

Actually, I do have a question. How can I prevent it from automatically re-installing the 1.17 FW?  I just restarted and it did just that so I'm back to no validation on Fingerprint again.

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