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Locked

‎09-07-2017 05:49 AM - last edited on ‎09-07-2017 10:03 AM by Retired

HP Recommended
Product: ProBook 4540s
Operating System: Microsoft Windows 10 (64-bit)

Good afternoon dears, 

 

Please assist with the next question:

 

Mobile data protection sensor doesn't work on my laptop.

 

After windows starts I get message:

 

Application can be started on this computer: hp accelerometer

HP accelerometer doesnt' work in curent windows ver.

 

Product:

ProBook 4540s

C4Y50EA#ACB

SN:[edited]

 

System:

Windows 10 Pro

Ver. 10.0.15063

 

I've downloaded the latest drivers from HP site and installed them manually, however problem remains.

 

Driver ver. 5.2.1.1

date 11.06.2015

 

Please assist what can I do with it.

 

 

2 people had the same question
5 REPLIES 5

‎09-07-2017 11:46 AM

HP Recommended

Hey! Did you try removing the driver from Device Manager and letting Windows Update load it?

Seems like a wrong OS driver (such as a 32bit installed on 64bit) or a missing software requiremen.

Was this reply helpful? Yes No

‎09-07-2017 01:31 PM

HP Recommended

Hi Ippedd, 

 

I did as per your advice - but during Drivers update (automatic), I've got a message:

 

Windows system detected drivers for this device, but during attempt to install this driver fault has happened. 

 

HP Mobile Data Protection Sensor

 

Driver for this device is locked, as it is known that it can't work properly under WIndows control. Contact the manufacturer for new driver (Code 48).

 

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‎09-07-2017 02:50 PM - edited ‎09-07-2017 02:51 PM

HP Recommended

That's strange. I've never encountered such a problem. If it was my problem I'd go for a clean Windows installation.

 

Could you link me where you initally downloaded the latest driver?

The error code means a it is not compatible with Windows.

Was this reply helpful? Yes No

‎09-08-2017 12:54 AM

HP Recommended

Please find the link for drivers here :

 

https://support.hp.com/emea_middle_east-en/drivers/selfservice/hp-probook-4540s-notebook-pc/5229455

 

But, I know approximatelly what is the reason - last windows update "Feature update to Windows 10 Enterprise, version 1703"

 

Last night my second laptop EliteBook 840 G3 (L3C64AV) was updated with above update and immediately got problem with accelerometer...

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‎09-19-2017 06:31 AM

HP Recommended

Dear HP support, 

 

Can you provide normal driver to cover the issue please?

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