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‎10-22-2018 04:13 AM

HP Recommended
Product: Omen 15-ce012nh
Operating System: Microsoft Windows 10 (64-bit)

So I just got back my laptop from a laptop specialist store where i carried my laptop to clean it out.

I think they did something else too because since when i turn on the laptop the processor is at 97 celsius in idle, and the fans are max speed but it doesnt cool it down. So now Im afraid to turn on. 

I uave garantee on the laptop, what can i do with this problem? 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-22-2018 07:06 AM

HP Recommended

Sorry to hear that @Bence96

 

Sounds like you need to return it.

 

Good luck,

 

REO

View solution in original post

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9 REPLIES 9

‎10-22-2018 06:35 AM

HP Recommended

@Bence96

 

Install this.

 

Intel Dynamic Platform and Thermal Framework Client Driver (Windows 10 v1803)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-ce000-laptop-pc/15551437/mo...

 

Reboot.

 

Then install this.

 

HP Firmware Pack (Intel Processors)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-ce000-laptop-pc/15551437/mo...

 

Reboot.

 

REO

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‎10-22-2018 06:40 AM - edited ‎10-22-2018 06:52 AM

HP Recommended

I did it and doesnt help at all. And the laptop is so slow and has weird noises. I think this will be a hardware problem, and if its a hardware problem i dont know what will I do. I just bought the laptop 1.5 months ago.. 

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‎10-22-2018 07:06 AM

HP Recommended

Sorry to hear that @Bence96

 

Sounds like you need to return it.

 

Good luck,

 

REO

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‎10-22-2018 07:15 AM

HP Recommended

Yes.. I will as soon as I can.

Anyway thanks for trying to help me! 

 

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‎10-22-2018 07:18 AM

HP Recommended

Hi,

When you say clean it out, what do you mean? Did they format the PC and reinstall the OS? Did they open the PC and clean the fans?

 

Regards,

David

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‎10-22-2018 07:24 AM

HP Recommended

Hi @Iomare

They open it up to clean the fans because my is in a wrong place so theres more dust then it should be, even if im cleaning a lot. I trusted this shop until now.. 

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‎10-22-2018 07:31 AM

HP Recommended

@Bence96

 

On the back of the laptop are you getting exhaust air from both fans???

 

Left and right side???

 

REO

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‎10-22-2018 07:43 AM

HP Recommended

Yea. As i said the fans are working at max speed, maybe they did something with the heatsink? 

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‎10-22-2018 07:55 AM

HP Recommended

@Bence96

 

Yep.

 

Take it back.

 

REO

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