Processor module missing

[Svkrishnan]

I can't find out any information about the system processor. When I visit the About page in system settings, the Processor field is empty.

Device name Svkrishnan
Processor
Installed RAM 4.00 GB
Device ID C3A570A1-14A2-4AC5-BCC5-1AB41F041452
Product ID 00327-60000-00000-AA750
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

[Paul_Tikkanen]

Hi:

According to the product specs for your notebook it has an Intel Core i3-5010U processor.

HP Notebook 15-ac031tx Product Specifications | HP® Customer Support

Why it is not listed where you are looking, that I do not know.

If the notebook is working fine, I would not be overly concerned about it.

You can install an updated chipset driver and see if that helps.

This package contains the Intel Chipset Installation Utility. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager. This package is provided for supported notebook models running a supported operating system.

10.1.1.40

https://ftp.hp.com/pub/softpaq/sp87001-87500/sp87257.exe 

If not, it would probably take a complete reinstall of the operating system to correct the problem.

[Svkrishnan]

Thank you so much for your reply. The chipset driver package, is it hardware or software? If software, where do I download?

[Paul_Tikkanen]

You're very welcome. 

I gave you the link to download the chipset driver file in my last reply. 

The file is a software update for the motherboard chipset your notebook has.