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‎03-21-2019 05:28 PM

HP Recommended
Product: HP Split x2

After restoring my laptop back to initial factory settings I've tried to install Windows and my product key has been blocked and therefore not valid. What can I do?

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1 REPLY 1

‎03-23-2019 01:22 PM

HP Recommended

@MMowforth
Thank you for posting on the HP Support Community.

  • Did you enter an Activation Key during the re-install?
  • Have you spoken to Microsoft about why it's blocked?
  • Could you please share the screenshot of the product key message?
  • What is the operating system?

This can be solved by doing the recovery from the recovery media.
You may also contact HP support using the link below and order over the phone.

HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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