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‎05-05-2025 08:11 PM

HP Recommended
Operating System: Microsoft Windows 11

I own a Victus by HP 16.1 inch Gaming Laptop, and recently, the hinge broke due to what seems to be a manufacturing defect. I have noticed many other Victus users facing the same issue, which raises concerns about the product's durability.

The hinge issue appeared after my warranty has expired, and if not addressed soon, it might lead to display damage, increasing repair costs. This seems like a design flaw affecting multiple users.

Has anyone found a solution, or has HP acknowledged this issue? I would appreciate any guidance on how to get this resolved, preferably with free repair or replacement, given the widespread nature of this problem.

Looking forward to your responses.WhatsApp Image 2025-04-18 at 22.11.47_0e768827.jpgWhatsApp Image 2025-04-18 at 22.11.48_6c18cabf.jpg

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1 REPLY 1

‎05-07-2025 06:40 AM

HP Recommended

Hi @Ravi8455,

Welcome to the HP support community.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

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