Product information (Serial Number, Product Number, etc.) missing or invalid

[August2500]

Hi,

I recently bought a new system board for a laptop that I am rebuilding. It is an HP Spectre x360 15-df series laptop. Everything is working well, but when I first turned it on, I saw an info that said : "Manufacture programming mode is in unlock mode". I managed to lock it via HP Bios Configuration Utility, but I noticed that in the BIOS, the product name, system family, product number, feature byte and serial number were all missing.

I have already upgraded and recovered the BIOS but that did not help.

How can I fix this issue? Thanks in advance.

[Irfan_06]

Hi @August2500,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with the product information missing in BIOS for your Laptop.

As the hardware on your laptop was changed and every information related to your product hardware is linked to the parts it was built with.

As long as the product is working fine, you do have to worry about the information.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[August2500]

Hi,

Thank you for your answer.

Unfortunately it is a problem for me because due to the lack of this information there is no "normal/usual" option to even get the official HP updates. The HP Support Assistant software does not run properly not being able to identify my device. Also there is a problem with Windows finding a license number embedded in motherboard. 

I want to bring this device to fully working condition as it was before the motherboard dided. Not being able to get official updates is not fully working. 

Is there a solution to get this otherwise working motherboard/device to its fully functional form? 

Thank you in advance.

[Irfan_06]

Hi @August2500,

I am sorry to hear that the above information did not help much as it requires branding due to motherboard replacement.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[August2500]

Hi @Irwin6,

  Thank you for taking the time to help me in this situation, but unfortunately after opening the link you've sent me, I get a red window that says:

"You do not have sufficient privileges for this resource or its parent to perform this action" 

Is there a chance to preform this interaction in a different way or through different link?

Have a nice day.

[August2500]

Hi @Irwin6,

  Is there a solution to one-on-one interaction regarding my problem other than the link in a message you have sent me? Or maybe other way to fix this issue? 

Thanks in advance . 

[Sneha_01 · Accepted solution]

Hi @August2500 ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support