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‎04-21-2021 01:18 AM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

I am facing with the issue happening before boot process popping up with the message which indicates product information is missing or invalid. When I am checking system information all necessary parameters seems erased and replaced with a bunch of yyyyyyyyy. Could you please help in this matter and what kind of actions I can take to deal with it?

P.S: I have not change any hardware components or replaced them with new one.

1 REPLY 1

‎04-24-2021 09:12 AM

HP Recommended

@_Emil_

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

  • Note: You might see this message after the system board is replaced. The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other component.

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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