• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-09-2023 09:28 AM

HP Recommended
Product: HP Notebook - 15-af155sa (ENERGY STAR)

After power on the display reads:-

Product Information not valid

System board missing information

It is missing 

Product name

Product serial number

Product number

System board CT number

all of which is printed on a label inside attached to the motherboard. 

How to update the Bios with this data? 

 

The Win10 laptop now has no means of Internet access. Win10 reports the wireless NIC is working, but it is not. The ethernet connection is not working.

Windows update rolls back after it fails to link to Windows home (probably?). 

I have other working machines.

 

Internal Bios update from boot (Windows key + b) 'worked' but that did not help. 

Any assistance would be greatly appreciated. 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.