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‎10-29-2019 01:17 PM

HP Recommended
Product: Example: Pavilion dv6
Operating System: Microsoft Windows 7 (64-bit)

Hi, my Mum has HP Pavilion dv6 laptop. It's been fine for years, but now the fan has stopped working. We replaced the fan, which didn't solve the problem. I have now been told by my IT friend that it's to do with the graphics card overheating and having some effect on the fan. He believes that there was a product recall for this, but my Mum received nothing about it. Does anyone have any more information on this? Thanks  

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-29-2019 01:46 PM

HP Recommended

Hi @ChesterGuy123

 

Here you have some information for RECALL program

 

https://www8.hp.com/us/en/hp-information/recalls.html

 

recall program usually was for batteries, hope solve your doubts

 

if this solve your doubts let me know and give kudos

I work on behalf of HP, regards.
Click the KUDOS thumb; up on the left to say 'Thanks' Make it easier for other people to find solutions

View solution in original post

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2 REPLIES 2

‎10-29-2019 01:46 PM

HP Recommended

Hi @ChesterGuy123

 

Here you have some information for RECALL program

 

https://www8.hp.com/us/en/hp-information/recalls.html

 

recall program usually was for batteries, hope solve your doubts

 

if this solve your doubts let me know and give kudos

I work on behalf of HP, regards.
Click the KUDOS thumb; up on the left to say 'Thanks' Make it easier for other people to find solutions
Was this reply helpful? Yes No

‎10-29-2019 02:57 PM

HP Recommended

Thanks for the info.

Was this reply helpful? Yes No
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