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‎03-29-2025 05:27 PM

HP Recommended
Product: HP 255 15.6 inch G10 Notebook PC (A82ZVUA)
Operating System: Microsoft Windows 11

Tengo problemas con mi dispisitivo, tengo una laptop HP 255 15.6 inch G10 Notebook PC (A82ZVUA). El problema inicia porque no puedo conectar dispositivos Bluetooth, no reconoce ningun dispositivo, al entrar al controlador me aparecen 3 errores: 1. Error en Complejo raíz PCI Express; 2. Error en Bus PCI 3, dispositivo 0, función 5; 3. Error en Sistema Microsoft compatible con ACPI. No se si arreglar esos errores solucione el problema con la conexión con dispositivos Bluetooth. 

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1 REPLY 1

‎03-29-2025 05:54 PM - edited ‎03-29-2025 05:54 PM

HP Recommended

See if installing the AMD chipset driver for Ryzen processors gets those devices to install.

 

Select the listed under the W11 driver section.

 

AMD Ryzen™ and Athlon™ Mobile (Chipset) Drivers

 

Your notebook comes with a RTL8852BE Wi-Fi adapter.

 

Did you install the Bluetooth driver for that model Wi-Fi adapter?

 

Realtek RTL8xxx Series Bluetooth Driver

 

18.4017.2405.2403

 

sp155460.exe

 

This is the latest Wi-Fi driver for the RTL8852BE:

 

Realtek RTL8xxx Wireless LAN Drivers

 

sp157102.exe

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