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‎09-03-2017 03:22 PM

HP Recommended
Product: HP G71-340US laptop
Operating System: Microsoft Windows 7 (64-bit)
When I installed it and turned it it on, the first thing that showed up at the top of the screen was "Serial number not found" but it continues to boot like normal. Until I went into the HP General Specs and it showed everything listed above
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‎09-03-2017 07:54 PM

HP Recommended

It will be ok unless you have to do a System Recovery to reinstall Windows. Recovery checks the info in BIOS chip to determine if the machine qualifies for OEM software install.

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View solution in original post

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6 REPLIES 6

‎09-03-2017 05:14 PM

HP Recommended

The BIOS chip on motherboard usually has all of that info. Obviously your motherboard does not have it. Reason unknown since we have no idea where you bought the board or if it was an original HP motherboard for your laptop.

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‎09-03-2017 05:28 PM

HP Recommended
Hi CherylG,
I had a new motherboard replaced at a repair shop but there telling me that it's a 578701-001 number that I should worry about nothing else, and I no that's not right.
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‎09-03-2017 07:54 PM

HP Recommended

It will be ok unless you have to do a System Recovery to reinstall Windows. Recovery checks the info in BIOS chip to determine if the machine qualifies for OEM software install.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎09-03-2017 11:23 PM

HP Recommended
Thank you,
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‎09-03-2017 11:27 PM - edited ‎09-03-2017 11:28 PM

HP Recommended

@ncad1

You're very welcome. One suggestion-Check your COA label attached to bottom of laptop to see if Windows 7 license key is still legible-you may need it later. If it is, put tape over it now to protect it.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎09-04-2017 08:17 AM

HP Recommended
I will thank you for your help.
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