cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
46
Flag Post

QWER ASDF Keys not working, or working very rarely

HP Recommended

I have been having this weird problem with the keyboard - it started a couple weeks or so ago, the QWER ASDF Keys would stop working when the laptop seemed to get hot - when it was doing a lot of processing.  However I could wait for it to finish and then the keys would work again.  Now, the past few days even when at idle the keys don't work most of the time.  Sometimes when I restart the computer they will work for a few minutes, or they will work unpredictably - I press it a couple times and it registers a bunch of keystrokes or I press it and a few seconds later it registers. 

 

I've tried uninstalling all the keyboard drivers.  I also did the keyboard test in the BIOS (?), and it failed to register the QWER ASDF Keys.  I've tried updating the BIOS but it says its already up to date.  Any help would be very much appreciated!

 

-Matt 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
18,154 18,131 1,138 1,142
Message 2 of 2
Flag Post
HP Recommended

@Matt___B

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

Since the issue persists in BIOS, this is a Hardware issue

 

Please contact HP Support in your Region for Service Options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation