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‎05-02-2026 03:24 PM

HP Recommended

Hi everyone / HP Support,

I’ve been using an HP Victus Gaming Laptop for 23 months now, and I’m disappointed with the keyboard quality.

  • The WASD keys started peeling/wearing off within just the first 2 months of use.

  • The "D" key has now physically broken.

Since this is a gaming laptop, these specific keys are expected to be much more durable. My warranty expires in only 20 days, so I am urgently requesting a keyboard replacement under warranty.

This seems to be a material defect rather than user error, especially considering the premature wear on the keycaps. Has anyone else experienced this?

broken and worn keys.jpg

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1 REPLY 1

‎05-04-2026 09:46 AM

HP Recommended

Hi @Lew0,

 

Welcome to the HP Support Community! 

 

We're here to help you tackle that hardware failure! Don't worry, we've got your back! 

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Kuroi_Kenshi

Best regards,

I'm an HP Employee.


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