Question about HP Envy keyboard

[JJ1114]

My husband has an HP Envyx2 with a detachable keyboard. It has a touch screen, and the keyboard can be used remotely. He can't get the keyboard to connect with the pc any longer........when we attach it to the laptop, the bluetooth light flashes about three times.....but nothing works. The touch pad, keys, function keys..........nothing. Wondering if anyone else has had this problem. He has had this for a little over 18 months, so of couse the warrenty is no longer good. Any suggestions?? 

And Thank you, ahead of time.

[Jeet_singh]

Hi @JJ1114,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the keyboard not working on your HP Envy X2 notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

Common issue where detachable Bluetooth keyboard, Specially Envy x2 models won’t work after a while. Before following the steps make sure if the Bluetooth button is powered ON, there will be a light.

Steps to be followed:

1: Connect the keyboard to tablet.

2: Shut down the NB completely.

3: Perform a power drain by holding power button and volume down button for 15sec.

Note: The NB will power ON and power OFF instantly.

4: Now power ON the NB.

5: Login to the NB and check if the keyboard works or not.

If the issue persists, I would you could try to reset an X2 detachable it is only necessary to  set the keyboard into "discovery” mode:

• Turn off keyboard. 
• Hold finger down on Bluetooth button until it blinks continuously.
• Go to device manager and select "Add Device" you should see  "keyboard (ready to pair)”
• Click on pair and let drivers install.

The keyboard is a simple Bluetooth device.  Attach it like any other Bluetooth device.  

For more assistance, please follow this link: HP ENVY x2 11, 13, and 15 Notebook PCs - Pairing the Keyboard Base

If the issue persists, I would suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for further assistance.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[JJ1114]

Thank you, so much, Jeet_Singh, for your reply and suggestions. We will try the first thing you mentioned..........but I am beginning to think this HP Envy needs an appointment with someone. I can't get anything to open from even the keyboard we are using with a USB port..........It seems like there is no info on this computer at all.....nothing on the desktop opens....nothing.

As far as going on the HP website to support........I did that first. Got the number, called and after immediately giving the person who FINALLY got on the line, our address and CC number, passed to another person or department &  2 1/2 + hours later, I was STILL on the phone listening to garbled messages, got passed around from person to person, with NO RESULTS whatsoever. Won't be doing that again any time soon. 

I really appreciate your help......if what you suggested first doesn't work, it goes to the "DR."

Sincerely,

JJ1114

[Jeet_singh · Accepted solution]

Hi @JJ1114,

Thank you for replying,

Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.

In case if you come across any issues, please don't hesitate to reach out to us.

I'll do my best to help you with this issue.

Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,

[JJ1114]

Hi, Jeet_Singh,

Will keep you informed as to what is happening..........will try your suggestion in a few days......and will let you know if it helped.  If not, will keep you informed as to what it takes to get it running.

Thanks, again.  We appreciate your help.

Sincerely,

JJ1114

[Jeet_singh]

Hi @JJ1114,

Please take your time and get back to me with the results, 
I'll be awaiting your response and would be glad to help.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂

Regards,

[JJ1114]

Hi, Jeet_Singh,

Wanted to let you know, after all this time that the solution, second one you sent, worked. Thank you so very much for your help. We really appreciate it.