Question about the power delivery

[Copper1066]

I own a laptop:

Victus by HP 16.1 inch Gaming Laptop PC 16-r0000 (76T03AV)

I recently got a 65w power delivery usb-c charger and my problem is that it only charges my laptop when it's switched off, when it's switched on it's as if the charger wasn't plugged in.

Are there any settings to change on Windows 11 or do you have any references for chargers compatible with my PC that you can recommend?

Thanks in advance

[Treeko]

Hi @Copper1066 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your battery calibration.

Please calibrate the battery by following steps under this video link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Copper1066]

Hello,

I made your recommendation and I still can't charge my computer via the USB Power Delivery while it's on.

I wonder if this could be due to my 65W adapter which is not powerful enough.

Do you have any small travel chargers to suggest?

Thanks in advance

[Treeko]

Hi @Copper1066 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Treeko · Accepted solution]

Hi @Copper1066 

Sorry for the trouble and the delay.

The power adapter needs to be a 200 or 230 Watt unit, not 65 Watts. It also needs to be the type with a barrel plug, not a USB Type-C connector.

Let me know if you need anymore assistance.

Take care and have a good day. 

Treeko

HP Support