Question regarding Wi-Fi Adapter

[Mark3811]

Hello,

I have a 2-month-old HP ProBook 455 15.6-inch G10 Notebook PC (AK9Q4AT).  I got it with preinstalled Win 11 Pro OS from the store. Since then, I am regularly updating all the drivers, BIOS, etc. so everything is updated. 

I have a problem with Wi-Fi adapter that stops working by itself and then I need to click Troubleshoot internet connection and select Restart Wi-Fi Adapter to make it work again. It happens once or twice per day. I use only browser apps, email and some simple business apps which do not use much of resources or network on it.

I am not sure what to do here since I haven't had similar issues before on any other notebook. Anyone knows what could be the issue here? Thanks

[resistencia]

Hi @Mark3811 

Try using HPIA to update.

HP Image Assistant | HP Client Management Solutions

[Paul_Tikkanen]

Hi, @Mark3811 

There is a newer Wi-Fi driver available that is not on your notebook's support page for the RTL8852CE Wi-Fi adapter your notebook comes with that you may want to try:

 Version 6001.16.169.0

sp161604.exe

[Mark3811]

Thanks for the reply, HPIA did offer some updates but none of them were for the WI-FI adapter. I have updated the suggested driver/software and still have the same issue with my WI-FI adapter.

[Mark3811]

Thanks for the reply, I have tried to fix it now with manual update with driver Version 6001.16.169.0 you suggested. Will let you know how that goes.

[Paul_Tikkanen]

You're very welcome.

If not, Realtek just released another updated driver:

Version 6001.16.170.0

sp162860.exe

One thing you can count on and that is that Realtek will always be releasing new drivers in an attempt to fix their problematic Wi-Fi cards.

[resistencia]

You're welcome. If Paul's drivers don't work for you, go to Device Manager, then click on the Wi-Fi card, then in Advanced, find the 5Ghz band option and change IEEE 802.11a/n/ac/ax to IEEE 802.11a/n/ac.

This is because you may not have a router that is compatible with the 6Ghz band, and the Wi-Fi card may fail.