Questions about laptop

[hassanayoub85]

Hello,
I found in a store this hp laptop:
Model number (7C2L5U8R)
HP OMEN 17T-CK100 Rfrbd PC WIN 11 HOMEDSC RTX 3060 6GB I7-12700H17-CK1 SSD 1TB PCIE NVME TLC RAM 16GB (2X8GB) DDR5 4800 LCD 17.3QHD

I have few questions:
1. Is it factory refurbished and certified by HP? Does this mean it have no defect and works normally without problem like new ines?
2. Where to find its manual and full specifications and drivers?
3. Does it support 64GB Ram?
4. Does it support 2 slots Gen4 NVME?
5. Does it support Raid from bios so i can create an array of 2 NVMEs as Raid 0?
6. Does it support kingston fury renegade 2TB nvme gen4 7300 mb/s?
Thanks

[Nal_NR]

Hi @hassanayoub85,

Welcome to the HP Support Community. 

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[hassanayoub1985]

Hi, I contacted them, and they answered me, Thanks.

I purchased the laptop, upgraded to 64GB DDR5 RAM, and installed 2 NVME Gen 4 as it has 2 slots NVME 4 Gen 4, however, I have 2 questions:
. Windows is showing perfectly the 64GB RAM and accessing it without problems, but in Bios (updated to the latest version) it is showing 0 because the model officially supports only 32GB RAM. Any solution to fix this in bios, and may thus make a problem for windows?
. As it has 2 NVME 4.0 slots, and in the guide, it says that it supports RAID 0, there should be an option in bios to do the raid array and install windows on it, however, in bios there is no such option, any idea?
Thanks

[TzortzisG]

Hi! Regarding your first question, this is a known issue with the new DDR5 gaming HP laptops, HP support has already been notified by users, and a BIOS fix is pending [content removed]...... SInce it does not affect the actual performance of the system (only a slight increase in boot times has been reported), it's not really critical So wait for the next BIOS update!

About the RAID config. I think that the option to enable Raid 0 is hidden in these machines and only enabled in the HP factory for models shipped with dualSSD configs. If you don't see an option in UEFI HII Configuration/Intel(R) Rapid Storage Technology (something like "create RAID volume") then it's hidden/locked. Your only option would be to contact HP support and ask if there is a way for the end user to enable it.